Customers of Binance are allegedly facing troubles with fiat withdrawals in Europe due to issues related to Single Euro Payments Area transfers.
The exchange has allegedly suspended euro withdrawals and deposits via SEPA, Binance’s customer support wrote in a now-deleted message on X on Aug. 20.
In the post, the cryptocurrency exchange said it didn’t have a specific time frame for restoring SEPA transfers, adding that its payment provider “can no longer support these transactions.”
The statement came in response to an alleged Binance user in Europe, who claimed to have bought a “large amount of EUR on Binance” a few days ago. The alleged client complained about being unable to withdraw the euros to their bank account or sell them on Binance due to the closure of their Paysafe account.
The news comes a few months after Binance informed users that its current euro banking partner, Paysafe Payment Solutions, would discontinue support for the crypto exchange.
In a written response Binance said the customer support message on X was “sent in error,” adding that the “SEPA deposit and withdrawal service will continue until 25 September as originally communicated.”
In a separate statement, a Binance spokesperson stated that as Sept. 25 approaches, “Some users may occasionally be asked for more information as part of routine compliance checks, which could lead to early closure of their accounts.” The spokesperson added that Binance “will have alternatives for our users in place before the end of the SEPA service.”
